Shipping Policy
At Norlaya Home, we are committed to delivering your order as quickly and carefully as possible. Every order is prepared with attention to detail to ensure it arrives safely at your doorstep.
Order Processing
All orders are processed within 2 business days after your order has been placed.
Once your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email including your tracking number, allowing you to track your parcel every step of the way.
Please note that orders are not processed or dispatched during weekends or public holidays.
Delivery Times
Estimated delivery time:
4–12 business days
Delivery times are estimates and may vary depending on your location, courier services, weather conditions or periods of high demand.
Order Tracking
Every order includes Track & Trace.
Once your parcel has been dispatched, you will receive an email containing your tracking information so you can monitor your delivery at any time.
If you have not received your tracking information within 3 business days, please contact our Customer Support team.
Shipping Costs
Free UK Delivery on all orders over £100.
Shipping costs for orders below this amount will be calculated and displayed during checkout before payment.
Delays
While we always aim to deliver within the estimated timeframe, unexpected delays may occasionally occur due to factors beyond our control, including:
- Courier delays
- Customs processing (if applicable)
- Severe weather conditions
- Peak shopping periods
- Public holidays
We appreciate your patience should any delays arise.
Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your order.
Norlaya Home cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost during transit, please contact our Customer Support team within 7 days of the expected delivery date.
To help us resolve your claim as quickly as possible, please include:
- Your order number
- A description of the issue
- Photographs of any damaged items or packaging (if applicable)
We will work with the courier to investigate the issue and provide an appropriate solution.
Contact Us
If you have any questions regarding your order or delivery, our Customer Support team is happy to help.
We aim to respond to all enquiries within 2 business days.
Thank you for choosing Norlaya Home. We appreciate your trust and look forward to helping you create a beautiful home.